Latest review first
Mac Cosmetics - HORRIBLE CUSTOMER SERVICE
I went in to Mac Cosmetics in London, Ontario to purchase a new lipstick. Myself and my Husband were the only two customers in the ENTIRE store, while three staff members continued to chat amongst themselves without even acknowledging our presence..my Husband was the one who ended up helping me and sifting through the drawers to find the right shade. GET IT TOGETHER. YOU ARE SUPPOSED TO BE HIGH END SO ACT LIKE IT. Will not return.
EMAIL sent on 03/01/19 at 22:01 GMT Customer service issue - Impolite/rude staff complaint Dear Sir / Madam, I am writing to you to raise an issue about: Shops The issue that I have experienced was: Went into store to make exchange with products that I bought online....Read more
Went into a store to make an exchange from an online order. I was told by the assistant manager that she had to call while I’m in store to request an exchange/return. After 45 mins,she then told me that I would have to wait 7-10 days and that she would have to keep my...Read more
Mac Cosmetics - Month if wait, and still no package.
First, they sent it to the wrong address twice, and than sent the third package and than they requested for return even before it got to me. I had to call the customer service five times and UPS and USPS myself to figure out what’s going on. And they have some extream up and downs with the customer service. Out of five times, two of them were so rude! I still haven’t received the package- I am never going to shop with them again.
I tried to cancel my orders three times, first time on thursday after one hour of placing it, they assured me it got cancelled but since I didn't get a refund the next day I contacted them again so they told me it got stuck in the system and the girl promised it will...Read more
I didn't like
- Horrible customer service
- Rude staff and appalling customer service
I Bought a brand new iMac 27" 5k 2017 at the apple store and regretted it right away! here is why... 1, system problems and glitches and compatibility issues in the new OSX... 2, product defects Bluetooth and wifi *** out needed to take it in for the week for the...Read more
I was at the Towson Town Center in Baltimore County. I was explaining t the woman, her name was MacKenzie, that i was having some issues with having an oily face after a short time after applying my foundation. She stated that it was not the foundation that it was my...Read more
Very poor hygiene by an employee named Clarissa in the Mac in Macy’s on state st in Chicago. So bad that everyone just left very uncomfortably. Please get rid of this kind of filthy employee. Bad for business and giving beauty a bad name and smell.Read more
There was a mistery hual at M.A.C online 7 days ago, and they said nothing about FINAL SALE or CLEARANCE or NON RETURN......... On my shipment email, they said explicitly "If for any reason you are not completely satisfied with your purchase, we offer free returns...Read more
I went to Mac in Macy 's Gwinnett place mall, Georgia to buy make up and ask what I thought was a simple question. " What color lipstick could you recommend for my skin tone?" Instead of getting a recommendation I was told "there's plenty of colors, you just have to...Read more
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