Long story short, MAC used to be the best and the baddest around with virtually no competition. In today’s highly competitive niche cosmetic market, this is not the case anymore. MAC needs to “step it up” on ALL levels: customer service, product quality and prices....Read more
I purchased a fix studio powder on December 26,2017, which was 25% off at the Fairview location, and they gave me the wrong color. I went to scarborough town Center on December 27th to exchange it and the assistant manager “Ann Rose” said that I would have to pay...Read more
I ordered my Mom a gift for Christmas. Yes she recieved it in time for the holidays but the wrong order.I called customer unprofessional service and was treated very rudely as if I made the mistake of sending an incorrect order to my mother.A representative then...Read more
I walked into a the MAC at in Macy's in Delaware's Christiana Mall. I wanted a product that I've used before and know it very well. I approached the Mac rep and told her I wanted the product and told her I didn't want a specific type of product. She went on with a very...Read more
Mac Cosmetics - Rude employees
I have never come across rude, unprofessional, disgraceful customer service. Westfield Shepphetds Bush. No wonder your sales are going down and your counters are no longer packed with customers. Your consultants look absolutely hideous. Their makeup is is a disgrace to the company. What’s going on with MAC!!!!
Mac Cosmetics - LE products SOLD OUT in Seconds
Every time there’s a MAC holiday collection is released, many items get sold out in seconds. MAC has allowed eBay sellers greedy customers buy several of the exact same products. It SUCKS!!! I’m through trying to purchase MAC limited edition products!!!
I am extremely dissatisfied with MAC's decision to discontinue a product (careblend) I have used for YEARS. To make matters worse, I was going to replace it with a similar product (sheer pressed powder) to only hear that is being discontinued as well. I know my opinion...Read more
- Customer service
I didn't like
- Discontinuing my product
It takes so long to dry and it leaves lash marks on my eyelids. I only tried the product a couple of times but end up having to remove the mascara completely in order to clean up my eyes. I am not happy with the product at all. I purchased it at the Bay department...Read more
Mac Cosmetics - Discontinued Products with no other options .
My visit this afternoon was so upsetting! I have been using the BB Balm compact Golden for years. It apparently now is discontinued! The makeup artist could not provide me with any options? Really ? Mac has no replacement? Why terminate the product?
I have used MAC lip glosses and products for at least fifteen years or more and never have been disappointed until now. I love MAC lipstick and lip glass, but now the lip glass sticks to the sides of the container and you can't get it out. It runs out too fast....Read more
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