Glendale, Arizona
2 comments
Not resolved

Today I visited MAC located in the Arrowhead Mall Glendale, AZ.When i walked in both associates were busy which of course is to be expected.

After about 10 minutes no one had uttered a word to me, and helped numerous customers who entered the store after me. At this point it was obvious that they were ignoring me. I initially came to purchase a new BB in light Plus, Studio Fix in NC20, refill on my Pink Pearl Pigment. After 15 minutes I realized they didnt deserve my business but decided not to waste a trip to the mall and requested a sample of Kitschmas pigment.

After receiving the sample I realized there isnt even enough to put one application on my eyes.

This is not customer service, if you don't feel comfortable saying hello to a stranger then you need to find another line of work. I frequent MAC stores because I trust their judgement about what looks good with my skin tone and helping me to find the right products that suit my individual needs. How can I get that when i'm not given the time of day?

I'm very disappointed in the level of professionalism displayed in this location.

I recently moved to AZ from CT and I was hoping this would be a good location to shop regularly.Going forward I will use the Sephora across the hall.

Review about: Mac Cosmetics Pigment.

Review #743421 is a subjective opinion of a user.

3.0
Product or Service Quality
Value for money
Staff
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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Anonymous
#1073135

I went to the MAC store in Glendale, CA and they ignored me too.I wanted to buy a lipstick but since they didn't even say anything I kept saying excuse me and I was standing next to different employees.

After being there for 5 minutes and checking their make up I decided to leave.It was going to be my first purchase at any MAC store but I'm happy I didn't buy anything from them and I never will because after all they products are loaded with toxic chemicals and they are way overpriced.

Anonymous
to Anonymous #1073248

They are over priced which is why they need to step up to the plate with their customer service.

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