Product: Mac Cosmetics Customer Care Clear all filters (0 of 31 reviews match)
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Mac Cosmetics - HORRIBLE CUSTOMER SERVICE

I went in to Mac Cosmetics in London, Ontario to purchase a new lipstick. Myself and my Husband were the only two customers in the ENTIRE store, while three staff members continued to chat amongst themselves without even acknowledging our presence..my Husband was the one who ended up helping me and sifting through the drawers to find the right shade. GET IT TOGETHER. YOU ARE SUPPOSED TO BE HIGH END SO ACT LIKE IT. Will not return.
1.9
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
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Mac Cosmetics Customer Care
#1450539
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Mac Cosmetics - Month if wait, and still no package.

First, they sent it to the wrong address twice, and than sent the third package and than they requested for return even before it got to me. I had to call the customer service five times and UPS and USPS myself to figure out what’s going on. And they have some extream up and downs with the customer service. Out of five times, two of them were so rude! I still haven’t received the package- I am never going to shop with them again.
2.3
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
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Mac Cosmetics Customer Care
#1430266
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I tried to cancel my orders three times, first time on thursday after one hour of placing it, they assured me it got cancelled but since I didn't get a refund the next day I contacted them again so they told me it got stuck in the system and the girl promised it will...
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1.0
Product
Mac Cosmetics Customer Care
I didn't like
  • Horrible customer service
  • Rude staff and appalling customer service
#1408212
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I went to Mac in Macy 's Gwinnett place mall, Georgia to buy make up and ask what I thought was a simple question. " What color lipstick could you recommend for my skin tone?" Instead of getting a recommendation I was told "there's plenty of colors, you just have to...
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Mac Cosmetics Customer Care
#1282065
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Mac Cosmetics - Disappointed with the service in IBN Batutta mall

The staff is very unproffessional. I wanted to purchase a product and gave her cash. She asked me for loose notes and i perused through my pass and could find any. She insisted that i should find change which was wierd. I told her i dont have and she opted that i leave the product. I took my money back and left. She has no customer service skills.
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Mac Cosmetics Customer Care
#1248491
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Mac Cosmetics - Rude employees

I have never come across rude, unprofessional, disgraceful customer service. Westfield Shepphetds Bush. No wonder your sales are going down and your counters are no longer packed with customers. Your consultants look absolutely hideous. Their makeup is is a disgrace to the company. What’s going on with MAC!!!!
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Mac Cosmetics Customer Care
#1131025
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Mac cosmetics ate my money.Funny story my total also came to $49.72 when I went to use the store credit.The manager asked me to contact the customer service for this issue and all I got from the customer service was " I am sorry we cannot do anything".Never buying...
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2.3
Product
Mac Cosmetics Customer Care
I liked
  • Its products
I didn't like
  • Disregard of customer service
  • Poor customer service
#1095045
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Do not, I repeat do not use Mac cosmetics. They supposedly have a satisfaction guarantee. That if you do not like their product, you can return it and they will give you your money back. Heck I don't even mind a store credit. This is the second time I've returned...
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2.3
Product
Mac Cosmetics Customer Care
#1085492
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Mac Cosmetics - Rude employee Staten island mall

Went to mac store staten island mall made appoitment 11am 2 weeks in advance doue to wedding.employee said she will call to comfirm in few days .no call or anything came in for my appointment she was rude and said ohit is not gonna happend she made dabble appontments and other ppl she must take.no sorry no nothing rude and disrespectful. I will never even walk in that store i
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Mac Cosmetics Customer Care
#1074751
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There were two employees one demos and one make both of Latino decent.The women passed right by me without saying anything after she looked me directly in the face. The make was at the cashier. When I asked him the difference in price of the item I purchased as opposed...
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Anonymous
Anonymous

My advice to MAC is stop hiring ignorant millennials. Invest in people with life experience and know how to speak.

4.3
Product
Mac Cosmetics Customer Care
#1041635
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