MAC Cosmetics - Bad Customer Service
Marion Mac your customer service was just appalling today ! Your customer service female make up artist was so unfriendly and unhelpful including your store manager.
I had purchased studio sculpt foundation NC25 which was off and had separated, a couple of weeks ago. When I had returned it, I was promised a new shipment will come in. I was called to pick up my new foundation only to find out the rest of your foundations were separated and off too! The manager and the female make up artist gave me a hard time for wanting to try the foundation before I bought it.
Long story cut short, they were all off and the girl ended up selling me the foundation that was the wrong colour ! :/ I ended up leaving the store with no apologies from the store manager with no outcome and no foundation. So disappointed. The Marion store customer service should be reviewed .
Marion Mac your customer service was just appalling today ! Your customer service female make up artist was so unfriendly and unhelpful including your store manager. I had purchased studio sculpt foundation NC25 which was off and had separated, a couple of weeks ago. When I had returned it, I was promised a new shipment will come in.
I was called to pick up my new foundation only to find out the rest of your foundations were separated and off too! The manager and the female make up artist gave me a hard time for wanting to try the foundation before I bought it. Long story cut short, they were all off and the girl ended up selling me the foundation that was the wrong colour ! :/ I ended up leaving the store with no apologies from the store manager with no outcome and no foundation.
So disappointed.
The Marion store customer service should be reviewed . Sunday 3/08/2014
Location: Adelaide, South Australia
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
I want to report the staff in beirut city center, Lebanon. They didnt even approach to help.
After waiting 10 mins they decided to come. The lady was rather mean than friendly.
And the other sales people were too busy chatting with each other. I visited the store on the 6th of october 2014