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This happened at the Mac store Times Square - Feb 17, 2017 arounId 6pm. I asked a guy sale associate (with shoulder length wavy hair & facial hair) for contouring products.

With a bored reply & just pointed where they are. I went to that direction & looked. When 2 touristy looking mother & daughter came browsing the same product - he just went right to them & asked if they need help & even applied some on the daughter's face, demonstrated how to do it. I was like "what was that all about??" I was ahead of them & never got any help.

I complained to the other sales associate but didn't want to give his name & was just told that the manager will talk to him.

BAD CUSTOMER SERVICE!! Will never shop or patronize their products anymore

Reason of review: Poor customer service.

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Mac service online is the worst, and has been this way for years. Website does'nt work and there is never anyone o's chat. Even though they say "chat live" TERRIBLE, TERRIBLE ,WEBSITE!!!!

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