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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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I tried to cancel my orders three times, first time on thursday after one hour of placing it, they assured me it got cancelled but since I didn't get a refund the next day I contacted them again so they told me it got stuck in the system and the girl promised it will be fixed in two working days, only to be shipped the next monday. I used the live chat to talked to them, the girl there pretended I never contacted them and the Live chat is only for US cutomers while I made my order on the canadian one.

So basically they shoved their products down my throat!!

but I will be returning them and this is the last time I'm buying from MAC!! There's better brands out there with better CS.

Product or Service Mentioned: Mac Cosmetics Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $85.

Preferred solution: Let the company propose a solution.

I didn't like: Rude staff and appalling customer service, Horrible customer service.

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