Anonymous

Ba customer service

This happened at the Mac store Times Square - Feb 17, 2017 arounId 6pm. I asked a guy sale associate (with shoulder length wavy hair & facial hair) for contouring products.

With a bored reply & just pointed where they are. I went to that direction & looked. When 2 touristy looking mother & daughter came browsing the same product - he just went right to them & asked if they need help & even applied some on the daughter's face, demonstrated how to do it. I was like "what was that all about??" I was ahead of them & never got any help.

I complained to the other sales associate but didn't want to give his name & was just told that the manager will talk to him.

BAD CUSTOMER SERVICE!! Will never shop or patronize their products anymore

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Reason of review:
Poor customer service
1 comment
Guest

Mac service online is the worst, and has been this way for years. Website does'nt work and there is never anyone o's chat. Even though they say "chat live" TERRIBLE, TERRIBLE ,WEBSITE!!!!

Anonymous

Mac Cosmetics Lip Gloss Review

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I can not believe that someone at MAC Cosmetics had the bright idea to retire Viva Glam V lip glass!! This was my absolute favorite one!#! Now what?!?!?!
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Anonymous

Horrific customer service

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I have been a loyal MAC user and even sold their products back in the 90's and MAC on line is so awful I have been dealing with the same issue for weeks now..with no resolution...even escalated spoke to several reps ..a supervisor..chat on line..the story is so bizarre I cannot even bring myself to keep telling this issue..even up until three minutes before I looked up this website..Estée Lauder should be ashamed with themselves..I also cannot believe no follow through false advertisements as well as false complimentary products ...At this point I am so disgusted I may never purchase another item with them again..I hope others do the same..This was like mental abuse..so horrible ..stress for no reason.,and no one cares..the reps have no empowerment and the company should quality monitor their calls..

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Loss:
$50
Cons:
  • Entire call center and chat service
  • Horrible customer service
Reason of review:
Poor customer service

Preferred solution: It needs to be addresses and revise

2 comments
Guest

To: Mac Cosmetics Horrible Customer Service and Sad Customer So sorry too hear about your experiences. You deserve better customer service.

Agreed with you. While i was inside of the store, i was looking forward too be buying my two sisters an gift-cards. They were both having bad days, so i was thinking about lifting their spirits up. So that way they could buy e items they want.

As soon as was I walking inside of the store. The employees had the nerve too role their eyes and said, "Another pale person." "No Makeup. No Service." I am ignoring them, and thinking that they had an bad day, so i am letting it go. While i walked too the register too go get an gift-cards.

They took the gift-cards away from me. I am like excuse me, I am buying this gift-cards." The employee said, "Only real people with real money" are allowed to buy our products or our gift-cards." I am giving them an real twenty for both gift-cards. One of the employees said, "How come it is always the pale people always have too waist our time? The other employee said, "Yeah, it's always the white people who have too make the black people like us do more work." I am looking around, I am one of the few only white people into the front of the store.

Now, I am thinking too myself, "I love everyone. I wound never be discriminate against anyone." I went too the employees I am saying this too them, "Clearly you shouldn't be racially profiling people. It's not good for the company you're working at." Then another employee: "We do what we please, and don't give an damn." At this time, i am pissed. I was walking too the front of the store too the back of the store, and asked for an manager, The manager, "Hi, I am the manager." I am like, "Hi.

I am an customer at this store, and you are aware your employees are racially profiling your customers? The manger got an attitude, "and what do you want me too do about it? You're too pale too be an customer." I am like, "You know what. Now, I know why so many people hate this place.

All i wanted were gift-cards. So i walked out of the store without the gift-cards. I am shocked and sickened by this.

This company needs too changed their name too "Mac Cons Metics. " They need too know how their employees treat their customers.

Guest

I agree with you. I just had horrific experience with mac online.

I bought four items online and asked for expressed shipping. Three days later they called me and said I had to call back to "verify" my order. I phoned back and was put on hold for an hour before I gave up and left and voicemail.

I still don't have products a week after my order. What was the point of ordering with express shipping......

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Anonymous

Mac Cosmetics - Eyeliner Review

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I bought Mac eye liner @ MACYS counter, and I got a big surprised when I came home! I opened the lil jar of the eye liner and I felt like someone has gone through this bottle already !!!

The hair was wrapping around the top part of the bottle and so was the stain! I went back pretty next day and wanted to get an exchange and they lady who rang me up that day look at me like......$&@?! The part that I hate the most was you sell you stuff and don't pls just put all your used *** back on the rack and sell it!!!

It's $22 eye liner and I need it new not used! Stuck up pretty faces need to understand that not just sell your *** and think that ppl are trying to rip you off!

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Reason of review:
Damaged or defective
Anonymous

MACCosmetics.com Charged Me For Orders They Cancelled

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Placed 2 orders when they had 25% off on their website. Received tracking numbers and confirmation emails when orders were shipped.

Checked the numbers and MAC had the packages sent back! I called and they said there was an error with the discounts and so they cancelled my orders. So then, they tell me it will take 7-10 business days to get my money refunded. When they were finally refunded they gave me less than $5 dollars back for one and only a small amount for the other.

I called again and they told me there was a problem with their system and I would get refunded item by item and I should get my full refund in a few hours. I call back, more excuses. I received emails confirming they processed my return and given refunds. The amounts didn't change.

I still was only refunded way less than the amount they charged me. CALLED AGAIN, told me same excuses and I need to be patient. I told them I already received the confirmation emails, and asked them what item is less than $5 dollars. They couldn't respond and told me there was a glitch in their system and they were still working on it.

I told them I just wanted my money back and I could provide evidence that they refunded me the wrong amount: I have emails, my card statement all proving the amount they charged me and they ignored me told me that they will call me back in 1-2 business days. THEY NEVER CALLED BACK!

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Loss:
$92
Cons:
  • Horrible customer service
  • Charging me for orders they cancelled
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Mac Cosmetics - Website Review

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I placed an order for the Mariah Carey loose powder on the website. My order went through and I thought I was getting the product.

Everything I read said that they weren't selling it until December 15th but they actually sold it early. A few days later I got an email saying that they cancelled my order because it was out of stock. I called and the rep told me that the email was a mistake and that it was back ordered and they would ship it within two weeks. Today I received another email again saying the order was cancelled.

I called again and this time the rep said they had a few they are sending customers but it is out of stock. I was so frustrated I cancelled the order myself. Why tell customers the line was going to be sold on a certain date then sneak and sell it early? Why didn't they make sure to have enough product for the high demand they knew they were going to have?

The whole Mariah Carey makeup line is over priced anyway. The least they could do is fulfill the orders that went through. I'm beyond disappointed with this company.

They are over rated and the customer service is terrible. Thank you for ruining my Christmas MAC.

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Reason of review:
Order processing issue
Anonymous

Short Review on January&nbs-05:00;14,&nbs-05:00;2017

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why do Mac cosmetics test on animals!??
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Anonymous

Mac Cosmetics - Como La Flor Lipstick Review

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I ordered online for the relaunch of the Selena collection. I ordered Como La Flor along with some others in the collection. The box came. On the reciept its says Como La Flor lipstick as well as on the box but when i opened the box up and open the tube its a different shade and on the bottom of the lip stick it says its the shade Dreamin Of You. Which I had not ordered. How does that happen? I am pissed because i paid for something that I didnt get.
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Reason of review:
Not as described/ advertised
Anonymous

Mac Cosmetics - Makeup Review

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I've been using MAC makeup for years now and when I first started out it went on my skin as if there was nothing there which I thought was beautiful and it was not expensive but as the years went on you all took and Jack the price up you all need to stop and think about the economy that we are in everything is expensive people really can't afford to keep buying MAC makeup like that if you all want to keep jacking up the prices you all need to make the product bigger now I have to take and choose the days that I have to wear MAC makeup only if I'm going somewhere I can't work everyday from when I'm around the house or from going out in public because I can't afford to keep buying it I'm going to go over to the Covergirl counter and take my Mac makeup Compact and have them to match me up you are just too *** expensive you all need to come down on your prices I hate leaving MAC makeup with this what it's come to I was fasting for a week still in business
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Reason of review:
Pricing issue
Anonymous

Mac Cosmetics - Customer Care Review

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i was in a mac pro store with my niece #we both have some good melanin (remind you im a pro artist and a loyal costumer) i was just looking for new stuff for in my kit. I was not planning to buy certain stuff just looking if i could find something to buy.

So after 20 min i didnt saw anything that i was really intrested in so i was walking towards the exit. Well well.. this petty *** mac *** started to yell at us and starting to ask us to open our bag to see if we tooo something... i was so pissed and told her to calm the *** down because aint *** was in my bag..

i opend the bag so i could go.

So this petty *** saw that nothing was in there and told me and my niece that we looked like we would have stolen something... she was lucky i didnt blast my hand up in her face because she almost got me there!

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Reason of review:
Poor customer service
Anonymous

Mac Cosmetics - Makeup Review

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I love MAC makeup when I first brought it MAC makeup was just $29 I didn't mind paying it but as the years went on you all start creeping the price of and these days and times a lot of people can't afford it inflation so now I don't work that much I have to pick my dad went to work because I really can't afford it I'm going to be going over to other cosmetic counters getting makeup because it's a lot cheaper you all need to rethink that now you are wanting $34 for some makeup you all need to make the contacts a little bit bigger if you are wanting to charge $34
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Reason of review:
Pricing issue
Hilary Knk

Makeup Review

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Charged me twice for the same order online do not order from these people. Told me I had to wait for the package to come and return it to get my money back.
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Reason of review:
Problems with payment
Anonymous

Mac Cosmetics - Shipping Service Review

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I placed an order online for a few items. At check out it said standard shipping is processed within 1-2 business days. I'm on day 3 & it's still "processing". I reached out to customer service & they tried to tell me that although it clearly states "orders will be processed within 1-2 business days" what it means is "1-2 business days from when it ships" which makes no sense at all. When I told the rep that made no sense, she stopped responding to me. This was a live chat & her name is Melissa. MAC cosmetics is misleading & not customer service driven. With so many other good companies out there, I will not be ordering MAC cosmetics again.
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Reason of review:
Order processing issue
Anonymous

Mac Cosmetics - Sales Representative Review

My complaint is not being written towards the MAC COSMETICS but it is being written towards your staff, having been a loyal customer for many years to run into this low class condescending individual who was insulting to my daughter for her freekles. I am so disappointed and most of all disgusted at the way we were treated by an employee of a so very well known brand. I am so upset at the fact that I didn't get this lowlifes name but I can tell you in the same condescending way he did to us how he looked he was obesely fat and disgusting and Mexican looking individual who has no class and was working at the new mall in manhattan doing the nutcracker promotion. After leaving Mac my daughter felt horrible and didn't want to shop anymore because of this BULLY. Mac cosmetics, he is not what your brand needs. Everyone is beautiful we enter Mac to enhance what God has given us, something that trash knows nothing about.
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Cons:
  • Mac sales person
  • Poor customer service
Reason of review:
Poor customer service
Anonymous

MV2

Dear Sirs or Ladies, I know MAC fragrance MV2 was discontinued years ago but I don't know why. It STILL is my very favorite fragrance EVER!!!!

My husband purchased a bottle for me on EBAY for me a few Christmas' ago at a padded price and I'm almost completely out now. By reading comments of other MV2 lovers it is a very popular fragrance. I hope you will bring this wonderful fragrance back. The one on EBAY right now is starting at $199.00 !!!!!

YIKES! Avon has been know to re release certain fragrances at certain times.

I have tried different fragrances over the years but I keep coming back to this one.PLEASE!!!! Thank you for your time.

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Loss:
$100000
Reason of review:
Discontinued fragrance

Preferred solution: Re release my favorite MV2 fragrance!!

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