MAC Cosmetics
Reviews and Complaints
Ba customer service
This happened at the Mac store Times Square - Feb 17, 2017 arounId 6pm. I asked a guy sale associate (with shoulder length wavy hair & facial hair) for contouring products.
With a bored reply & just pointed where they are. I went to that direction & looked. When 2 touristy looking mother & daughter came browsing the same product - he just went right to them & asked if they need help & even applied some on the daughter's face, demonstrated how to do it. I was like "what was that all about??" I was ahead of them & never got any help.
I complained to the other sales associate but didn't want to give his name & was just told that the manager will talk to him.
BAD CUSTOMER SERVICE!! Will never shop or patronize their products anymore
Mac Cosmetics Lip Gloss Review
Horrific customer service
I have been a loyal MAC user and even sold their products back in the 90's and MAC on line is so awful I have been dealing with the same issue for weeks now..with no resolution...even escalated spoke to several reps ..a supervisor..chat on line..the story is so bizarre I cannot even bring myself to keep telling this issue..even up until three minutes before I looked up this website..Estée Lauder should be ashamed with themselves..I also cannot believe no follow through false advertisements as well as false complimentary products ...At this point I am so disgusted I may never purchase another item with them again..I hope others do the same..This was like mental abuse..so horrible ..stress for no reason.,and no one cares..the reps have no empowerment and the company should quality monitor their calls..
- Entire call center and chat service
- Horrible customer service
Preferred solution: It needs to be addresses and revise
Mac Cosmetics - Eyeliner Review
I bought Mac eye liner @ MACYS counter, and I got a big surprised when I came home! I opened the lil jar of the eye liner and I felt like someone has gone through this bottle already !!!
The hair was wrapping around the top part of the bottle and so was the stain! I went back pretty next day and wanted to get an exchange and they lady who rang me up that day look at me like......$&@?! The part that I hate the most was you sell you stuff and don't pls just put all your used *** back on the rack and sell it!!!
It's $22 eye liner and I need it new not used! Stuck up pretty faces need to understand that not just sell your *** and think that ppl are trying to rip you off!
MACCosmetics.com Charged Me For Orders They Cancelled
Placed 2 orders when they had 25% off on their website. Received tracking numbers and confirmation emails when orders were shipped.
Checked the numbers and MAC had the packages sent back! I called and they said there was an error with the discounts and so they cancelled my orders. So then, they tell me it will take 7-10 business days to get my money refunded. When they were finally refunded they gave me less than $5 dollars back for one and only a small amount for the other.
I called again and they told me there was a problem with their system and I would get refunded item by item and I should get my full refund in a few hours. I call back, more excuses. I received emails confirming they processed my return and given refunds. The amounts didn't change.
I still was only refunded way less than the amount they charged me. CALLED AGAIN, told me same excuses and I need to be patient. I told them I already received the confirmation emails, and asked them what item is less than $5 dollars. They couldn't respond and told me there was a glitch in their system and they were still working on it.
I told them I just wanted my money back and I could provide evidence that they refunded me the wrong amount: I have emails, my card statement all proving the amount they charged me and they ignored me told me that they will call me back in 1-2 business days. THEY NEVER CALLED BACK!
- Horrible customer service
- Charging me for orders they cancelled
Preferred solution: Full refund
Mac Cosmetics - Website Review
I placed an order for the Mariah Carey loose powder on the website. My order went through and I thought I was getting the product.
Everything I read said that they weren't selling it until December 15th but they actually sold it early. A few days later I got an email saying that they cancelled my order because it was out of stock. I called and the rep told me that the email was a mistake and that it was back ordered and they would ship it within two weeks. Today I received another email again saying the order was cancelled.
I called again and this time the rep said they had a few they are sending customers but it is out of stock. I was so frustrated I cancelled the order myself. Why tell customers the line was going to be sold on a certain date then sneak and sell it early? Why didn't they make sure to have enough product for the high demand they knew they were going to have?
The whole Mariah Carey makeup line is over priced anyway. The least they could do is fulfill the orders that went through. I'm beyond disappointed with this company.
They are over rated and the customer service is terrible. Thank you for ruining my Christmas MAC.
Short Review on January&nbs-05:00;14,&nbs-05:00;2017
Mac Cosmetics - Como La Flor Lipstick Review
Mac Cosmetics - Makeup Review
Mac Cosmetics - Customer Care Review
i was in a mac pro store with my niece #we both have some good melanin (remind you im a pro artist and a loyal costumer) i was just looking for new stuff for in my kit. I was not planning to buy certain stuff just looking if i could find something to buy.
So after 20 min i didnt saw anything that i was really intrested in so i was walking towards the exit. Well well.. this petty *** mac *** started to yell at us and starting to ask us to open our bag to see if we tooo something... i was so pissed and told her to calm the *** down because aint *** was in my bag..
i opend the bag so i could go.
So this petty *** saw that nothing was in there and told me and my niece that we looked like we would have stolen something... she was lucky i didnt blast my hand up in her face because she almost got me there!
Mac Cosmetics - Makeup Review
Makeup Review
Mac Cosmetics - Shipping Service Review
Mac Cosmetics - Sales Representative Review
- Mac sales person
- Poor customer service
MV2
Dear Sirs or Ladies, I know MAC fragrance MV2 was discontinued years ago but I don't know why. It STILL is my very favorite fragrance EVER!!!!
My husband purchased a bottle for me on EBAY for me a few Christmas' ago at a padded price and I'm almost completely out now. By reading comments of other MV2 lovers it is a very popular fragrance. I hope you will bring this wonderful fragrance back. The one on EBAY right now is starting at $199.00 !!!!!
YIKES! Avon has been know to re release certain fragrances at certain times.
I have tried different fragrances over the years but I keep coming back to this one.PLEASE!!!! Thank you for your time.
Preferred solution: Re release my favorite MV2 fragrance!!
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Mac service online is the worst, and has been this way for years. Website does'nt work and there is never anyone o's chat. Even though they say "chat live" TERRIBLE, TERRIBLE ,WEBSITE!!!!